Recovering AR Yourself or with a Partner? Choose the Best Approach
Best suited for claims under 60 days. This strategy is ideal for early intervention when your cash flow starts restricting and your customer relationships are beginning to shake.
Best for claims severely past due, 90 to 120 days and above. This strategy works best when internal efforts to collect fail and your cashflow is severely compromised.
Seamless management, Brand utilization
We seamlessly manage your accounts receivable, leveraging your brand and dedicated agents to ensure a smooth collection experience.
Enhanced collections experience
We offer a proven solution for long-term AR issues, utilizing experienced collectors and a streamlined process to maximize recovery.
Easy Resolution
Most successful for consumers who are highly likely to pay.
Low Propensity to Pay
More suitable for consumers who are less likely to pay.
Immediate ROI (Return on Investment)
Recover easy to recover accounts, immediately maximizing ROI and cashflow.
Success-based ROI (Return on Investment)
Return on investment based on collection efforts and age of delinquency of the claim.
Customer-centric Approach
The customer relationships are prioritized to secure lifetime value and customer loyalty.
Recovery-focused Approach
The focus is on recovering as much revenue as possible to tackle cashflow issues.
Cordial Collections
Gentle scripted reminders and amicable outreach are used to collect on easy-to-recover accounts.
Assertive Collections
More persuasive and personalized communication is carried out by practiced negotiators on hard to recover accounts.
Early Intervention
Is focused on treating delinquency early to prevent further cashflow issues.
Late-stage Intervention
Is focused on maximizing the remaining cashflow tied up in seriously delinquent accounts.
Affordable Pricing
Fixed pricing against pre-determined solutions at predictable rates.
Success-based Pricing
The cost is reliant on varying recovery efforts and age of delinquency for each claim.
We seamlessly manage your accounts receivable, leveraging your brand and dedicated agents to ensure a smooth collection experience.
We offer a proven solution for long-term AR issues, utilizing experienced collectors and a streamlined process to maximize recovery.
Most successful for consumers who are highly likely to pay.
More suitable for consumers who are less likely to pay.
Refund Guarantee for Fixed-Fee Services
Where the Client utilizes the Fixed Fee Collection services in accordance with the Terms and Conditions, the Agency provides the Client with a refund guarantee (“Guarantee“). Under the terms of this Guarantee, the Client will receive a refund of the total purchase price paid for the Fixed Fee Collection services (as specified in the Client Intake), less any amounts remitted from recovered funds, if applicable. The Guarantee is subject to the following terms:
1. Client Warranties, Representations and Placement of Accounts:
1.1. Client warrants and represents the accuracy of the accounts placed for Fixed Fee Collection. This includes, but is not limited to, Account holder’s full name, last known address, last known telephone number, account number, exact last payment date, exact date of delinquency, the exact principal balance, and the applicable interest rate(s), if any,
1.2. The maximum extent of delinquency on any Account, in no event, shall exceed six (6) months for Accounts being placed in Fixed Fee Collection,
1.3. Client warrants that the Accounts submitted are not currently subject to legal, regulatory proceedings, or audits, in any legal proceeding or government investigation at the state, federal, or local level, related to matters such as bankruptcy, insolvency, trusteeship, or receivership. Furthermore, the Client warrants that the placement of any Accounts will not be in breach of any applicable federal, state, or local laws and regulations or any contractual obligations it may have with any third-party, and
1.4. All Accounts placed with the Agency must be in United States Dollars (US$), and Client shall be solely responsible for any fluctuations in forex rates and informing the Agency of such variations. Client shall indemnify and hold harmless the Agency on any claim or dispute by an Accountholder, resulting from variation in amounts due to a fluctuation in forex rates.
2. Minimum Balance:
Any Account placed with the Agency shall not have a principal balance of less than US$100.
3. Exclusions of Guarantee:
The Guarantee provided for herein shall not be applicable if:
3.1. The Guarantee shall not apply where 5% or more of the Accounts, placed with the Agency for Fixed-Fee Services, result in disputes from Accountholders, email bounce backs, and other issues on deliverability, or any information provided is found to be inaccurate, or
3.2. If the services provided under these Terms and Conditions are terminated by either Party.
4. Account Closure on Letter Undeliverability and Returns:
4.1. Where a collection letter sent to an Accountholder returns or is undeliverable for any reason, the Agency may close the Account at its sole discretion.
4.2. Where an Account is closed under Clause 4.1, the Agency shall only make further efforts if the Client re-engages the Agency’s Fixed Fee Services on those Account(s) at the then-applicable rates.
5. Refund:
If we (the Agency) can’t collect enough money on your accounts to meet our guarantee, we’ll refund you (the Client) the difference between what you paid us and what we were able to collect.
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 20% |
| $5,000 - $49,999 | 25% |
| $1,000 - $4,999 | 35% |
| Under $1,000 | 50% |
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Over 1 Year Old* | 50% |
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 15% |
| $5,000 - $49,999 | 20% |
| $1,000 - $4,999 | 25% |
| Under $1,000 | 30% |
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Over 1 Year Old* | 40% |
For Claims UNDER 
120 Days Delinquent.
For Claims OVER 
120 Days Delinquent.
For Claims UNDER 
60 Days Delinquent.
Use Flat Fee, Contingency, or Both to Get Paid.
Professional Collection with Your Brand or Ours.