Being the market-leading collection agency for cleaning services, CollectCo, powered by Cedar Financial, ensures exemplary janitorial debt recovery for users worldwide. With a keen focus on maximum collections with minimum losses, CollectCo prioritizes its customers at every step with its custom-tailored solutions and comprehensive debt collection for janitorial companies. Moreover, with over 30 years of accounts receivable management expertise under their portfolio, CollectCo’s wide range of debt recovery solutions ensures that customers stay ahead of the curve when dealing with outstanding payments for cleaning services for enhanced debt management while mitigating the risk of bad debt during the debt collection.
Dealing with service disputes, communication challenges, regulatory compliance, and low-value accounts without a collection agency for cleaning services can have severe implications for a business’s cash flow when dealing with commercial debt collection for cleaning companies without proper debt recovery solutions.
Pending invoices can be further delayed in case of a service dispute. Further resources are expended on verification, client retention, and claim disputes, which can even cause challenges for a collection agency for cleaning services. Moreover, when managing janitorial debt recovery, the industry usually deals with pending invoices with relatively lower debt value but higher volume, leading companies to spend more resources without getting the expected janitorial debt recovery through debt recovery solutions.
CollectCo, being the leading collection agency for cleaning services, improves the revenue streams for janitorial companies through early invention efforts with effective debt monitoring that prioritizes brand management and reputation. For janitorial companies facing service disputes during their debt recovery solutions, CollectCo offers easy debt resolutions through its First-Party collections that enable businesses to attain immediate ROI with recovery efforts to deal with accounts 31 days past due.
Moreover, CollectCo’s resource optimization with minimal costs allows First-Party collections to provide customers with a customer-centric approach and cordial collections that reduce the risk of bad debt for janitorial and cleaning companies without any compromises on debt recovery solutions through a collection agency for cleaning services. First-party collections are the ideal choice when it comes to consistent exemplary services that are available for users around the world through their debt recovery solutions.
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Refund Guarantee for Fixed-Fee Services
Where the Client utilizes the Fixed Fee Collection services in accordance with the Terms and Conditions, the Agency provides the Client with a refund guarantee (“Guarantee“). Under the terms of this Guarantee, the Client will receive a refund of the total purchase price paid for the Fixed Fee Collection services (as specified in the Client Intake), less any amounts remitted from recovered funds, if applicable. The Guarantee is subject to the following terms:
1. Client Warranties, Representations and Placement of Accounts:
1.1. Client warrants and represents the accuracy of the accounts placed for Fixed Fee Collection. This includes, but is not limited to, Account holder’s full name, last known address, last known telephone number, account number, exact last payment date, exact date of delinquency, the exact principal balance, and the applicable interest rate(s), if any,
1.2. The maximum extent of delinquency on any Account, in no event, shall exceed six (6) months for Accounts being placed in Fixed Fee Collection,
1.3. Client warrants that the Accounts submitted are not currently subject to legal, regulatory proceedings, or audits, in any legal proceeding or government investigation at the state, federal, or local level, related to matters such as bankruptcy, insolvency, trusteeship, or receivership. Furthermore, the Client warrants that the placement of any Accounts will not be in breach of any applicable federal, state, or local laws and regulations or any contractual obligations it may have with any third-party, and
1.4. All Accounts placed with the Agency must be in United States Dollars (US$), and Client shall be solely responsible for any fluctuations in forex rates and informing the Agency of such variations. Client shall indemnify and hold harmless the Agency on any claim or dispute by an Accountholder, resulting from variation in amounts due to a fluctuation in forex rates.
2. Minimum Balance:
Any Account placed with the Agency shall not have a principal balance of less than US$100.
3. Exclusions of Guarantee:
The Guarantee provided for herein shall not be applicable if:
3.1. The Guarantee shall not apply where 5% or more of the Accounts, placed with the Agency for Fixed-Fee Services, result in disputes from Accountholders, email bounce backs, and other issues on deliverability, or any information provided is found to be inaccurate, or
3.2. If the services provided under these Terms and Conditions are terminated by either Party.
4. Account Closure on Letter Undeliverability and Returns:
4.1. Where a collection letter sent to an Accountholder returns or is undeliverable for any reason, the Agency may close the Account at its sole discretion.
4.2. Where an Account is closed under Clause 4.1, the Agency shall only make further efforts if the Client re-engages the Agency’s Fixed Fee Services on those Account(s) at the then-applicable rates.
5. Refund:
If we (the Agency) can’t collect enough money on your accounts to meet our guarantee, we’ll refund you (the Client) the difference between what you paid us and what we were able to collect.
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 20% |
| $5,000 - $49,999 | 25% |
| $1,000 - $4,999 | 35% |
| Under $1,000 | 50% |
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Over 1 Year Old* | 50% |
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 15% |
| $5,000 - $49,999 | 20% |
| $1,000 - $4,999 | 25% |
| Under $1,000 | 30% |
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Over 1 Year Old* | 40% |
For Claims UNDER 
120 Days Delinquent.
For Claims OVER 
120 Days Delinquent.
For Claims UNDER 
60 Days Delinquent.
Use Flat Fee, Contingency, or Both to Get Paid.
Professional Collection with Your Brand or Ours.