Our commercial recovery specialists navigate complex B2B relationships with precision and professionalism, protecting your company's reputation while improving cash flow. We help retailers of all sizes recover outstanding consumer debt through respectful communication strategies that maintain customer goodwill.
We understand the unique challenges of recurring billing models and help subscription-based businesses reduce churn while recovering past-due accounts. Our specialized approach addresses both immediate payment recovery and subscription retention, maximizing lifetime customer value.
Environmental service providers face unique billing challenges—we help waste management, recycling, and sustainability companies maintain healthy cash flow. Our collection processes for environmental services balance regulatory compliance with effective recovery techniques designed for this specialized industry.
We help property managers, HOAs, and real estate companies recover outstanding fees and payments while navigating landlord-tenant regulations. For utility providers, our team combines regulatory knowledge with consumer-friendly approaches to recover outstanding balances while maintaining essential services.
Our HIPAA-compliant healthcare recovery solutions help medical practices and facilities improve patient payment rates while preserving sensitive relationships. We navigate the complexities of insurance claims, patient responsibility, and medical billing to maximize recovery for healthcare providers of all sizes.
From contractor payments to service agreements, we help home service providers recover outstanding balances from customers while protecting your local reputation. Our team understands the unique challenges of seasonal businesses and job-based billing models common in the property service industry.
We help insurance agencies recover premiums and deductibles with approaches that maintain policyholder relationships and comply with industry regulations. For legal professionals, our recovery specialists understand retainer agreements, billing increments, and the sensitive nature of attorney-client relationships.
Our collection specialists receive extensive training in the unique requirements of your specific industry, ensuring they understand the terminology, payment cycles, and regulatory considerations that impact your business.
We maintain rigorous compliance standards specific to each industry we serve, from HIPAA in healthcare to FDCPA across consumer collections, ensuring legal and ethical practices throughout the recovery process.
No two industries are alike, which is why we develop customized recovery strategies based on industry best practices, debtor demographics, and your specific business needs.
Our advanced technology platforms integrate seamlessly with industry-specific software and billing systems, creating efficient workflows and comprehensive reporting tailored to your sector.
We understand the importance of maintaining your reputation within your industry. Our professional representatives act as an extension of your brand, treating your customers with respect while achieving superior recovery results.
* 3% fee will be applied to all credit card transactions.
** If applicable by law.
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Refund Guarantee for Fixed-Fee Services
Where the Client utilizes the Fixed Fee Collection services in accordance with the Terms and Conditions, the Agency provides the Client with a refund guarantee (“Guarantee“). Under the terms of this Guarantee, the Client will receive a refund of the total purchase price paid for the Fixed Fee Collection services (as specified in the Client Intake), less any amounts remitted from recovered funds, if applicable. The Guarantee is subject to the following terms:
1. Client Warranties, Representations and Placement of Accounts:
1.1. Client warrants and represents the accuracy of the accounts placed for Fixed Fee Collection. This includes, but is not limited to, Account holder’s full name, last known address, last known telephone number, account number, exact last payment date, exact date of delinquency, the exact principal balance, and the applicable interest rate(s), if any,
1.2. The maximum extent of delinquency on any Account, in no event, shall exceed six (6) months for Accounts being placed in Fixed Fee Collection,
1.3. Client warrants that the Accounts submitted are not currently subject to legal, regulatory proceedings, or audits, in any legal proceeding or government investigation at the state, federal, or local level, related to matters such as bankruptcy, insolvency, trusteeship, or receivership. Furthermore, the Client warrants that the placement of any Accounts will not be in breach of any applicable federal, state, or local laws and regulations or any contractual obligations it may have with any third-party, and
1.4. All Accounts placed with the Agency must be in United States Dollars (US$), and Client shall be solely responsible for any fluctuations in forex rates and informing the Agency of such variations. Client shall indemnify and hold harmless the Agency on any claim or dispute by an Accountholder, resulting from variation in amounts due to a fluctuation in forex rates.
2. Minimum Balance:
Any Account placed with the Agency shall not have a principal balance of less than US$100.
3. Exclusions of Guarantee:
The Guarantee provided for herein shall not be applicable if:
3.1. The Guarantee shall not apply where 5% or more of the Accounts, placed with the Agency for Fixed-Fee Services, result in disputes from Accountholders, email bounce backs, and other issues on deliverability, or any information provided is found to be inaccurate, or
3.2. If the services provided under these Terms and Conditions are terminated by either Party.
4. Account Closure on Letter Undeliverability and Returns:
4.1. Where a collection letter sent to an Accountholder returns or is undeliverable for any reason, the Agency may close the Account at its sole discretion.
4.2. Where an Account is closed under Clause 4.1, the Agency shall only make further efforts if the Client re-engages the Agency’s Fixed Fee Services on those Account(s) at the then-applicable rates.
5. Refund:
If we (the Agency) can’t collect enough money on your accounts to meet our guarantee, we’ll refund you (the Client) the difference between what you paid us and what we were able to collect.
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 20% |
| $5,000 - $49,999 | 25% |
| $1,000 - $4,999 | 35% |
| Under $1,000 | 50% |
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Over 1 Year Old* | 50% |
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 15% |
| $5,000 - $49,999 | 20% |
| $1,000 - $4,999 | 25% |
| Under $1,000 | 30% |
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Over 1 Year Old* | 40% |
For Claims UNDER 
120 Days Delinquent.
For Claims OVER 
120 Days Delinquent.
For Claims UNDER 
60 Days Delinquent.
Use Flat Fee, Contingency, or Both to Get Paid.
Professional Collection with Your Brand or Ours.