Maintain positive financial health with debt recovery solutions centered around efficient ROI to optimize your utility collections.
Provide better debt recovery solutions with easy debt resolutions for improved debt collection utility bills.
Experience faster debt collection utility bills with CollectCo’s first-party collections at a reasonable price.
CollectCo ensures dedicated and proactive debt recovery solutions for your utility collections.
Our money-back guarantee policy enhances financial security and utility collections.
The Flat Fee Plan best suits debt collection utility bills with higher volumes and lower debt values.
CollectCo prioritizes your cash flow and encourages customers by offering them 100% of the utility collections claimed.
Get industry credit collection services for debt collection utility bills at a minimal upfront cost.
Designed for late-stage debt recovery solutions to mitigate bad debt and provide optimized utility collections.
CollectCo’s No Recovery – No Charge ensures our customers only pay for the utility collections delivered to them for enhanced financial security.
The Contingency Plan is ideal for users with high utility collection claims and lower volumes.
Experience CollectCo’s industry-leading debt collection services for utility collections at competitive prices.
For debt collection utility bills that require extra attention and resources, accounts receivable are switched from Phase 1 to Phase 2 with Rollover Discounts.
Collaborating with a debt collection agency such as CollectCo boosts your chances for utility collections by providing specialized skills, utility collection experience, resource optimization, and legal expertise that may not be accessible to consumers through in-house resources.
Service disconnection should be the last resort considered in case of non-payment. Before going to such extremes, the terms and consequences of outstanding payments should be thoroughly communicated to the customers. Other customer-centric approaches include account verification, payment review, customer assistance, flexible payment plans, regulatory compliance, and a final notice to ensure all entities involved agree regarding debt collection utility bills.
The consumer debt sector and commercial debt collection for utility collections differ in several ways, such as credit policies, negotiation terms, business and consumer regulations, strategic approaches, and account management. Both utility collection sectors are also handled differently due to the scale of debt collection utility bills they come along with.
In the case of shared utility accounts, detailed documentation and clear communication are the first steps that should be prioritized for differentiation between both. Individual payment plans with partial are also a great way to ensure regular utility collections without any hurdles.
Debt collection utility bills usually include billings from various departments, such as water, electricity, gas, and sometimes sanitation or waste management services. Each department charges for the services provided to the consumer.
Refund Guarantee for Fixed-Fee Services
Where the Client utilizes the Fixed Fee Collection services in accordance with the Terms and Conditions, the Agency provides the Client with a refund guarantee (“Guarantee“). Under the terms of this Guarantee, the Client will receive a refund of the total purchase price paid for the Fixed Fee Collection services (as specified in the Client Intake), less any amounts remitted from recovered funds, if applicable. The Guarantee is subject to the following terms:
1. Client Warranties, Representations and Placement of Accounts:
1.1. Client warrants and represents the accuracy of the accounts placed for Fixed Fee Collection. This includes, but is not limited to, Account holder’s full name, last known address, last known telephone number, account number, exact last payment date, exact date of delinquency, the exact principal balance, and the applicable interest rate(s), if any,
1.2. The maximum extent of delinquency on any Account, in no event, shall exceed six (6) months for Accounts being placed in Fixed Fee Collection,
1.3. Client warrants that the Accounts submitted are not currently subject to legal, regulatory proceedings, or audits, in any legal proceeding or government investigation at the state, federal, or local level, related to matters such as bankruptcy, insolvency, trusteeship, or receivership. Furthermore, the Client warrants that the placement of any Accounts will not be in breach of any applicable federal, state, or local laws and regulations or any contractual obligations it may have with any third-party, and
1.4. All Accounts placed with the Agency must be in United States Dollars (US$), and Client shall be solely responsible for any fluctuations in forex rates and informing the Agency of such variations. Client shall indemnify and hold harmless the Agency on any claim or dispute by an Accountholder, resulting from variation in amounts due to a fluctuation in forex rates.
2. Minimum Balance:
Any Account placed with the Agency shall not have a principal balance of less than US$100.
3. Exclusions of Guarantee:
The Guarantee provided for herein shall not be applicable if:
3.1. The Guarantee shall not apply where 5% or more of the Accounts, placed with the Agency for Fixed-Fee Services, result in disputes from Accountholders, email bounce backs, and other issues on deliverability, or any information provided is found to be inaccurate, or
3.2. If the services provided under these Terms and Conditions are terminated by either Party.
4. Account Closure on Letter Undeliverability and Returns:
4.1. Where a collection letter sent to an Accountholder returns or is undeliverable for any reason, the Agency may close the Account at its sole discretion.
4.2. Where an Account is closed under Clause 4.1, the Agency shall only make further efforts if the Client re-engages the Agency’s Fixed Fee Services on those Account(s) at the then-applicable rates.
5. Refund:
If we (the Agency) can’t collect enough money on your accounts to meet our guarantee, we’ll refund you (the Client) the difference between what you paid us and what we were able to collect.
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 20% |
| $5,000 - $49,999 | 25% |
| $1,000 - $4,999 | 35% |
| Under $1,000 | 50% |
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Over 1 Year Old* | 50% |
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 15% |
| $5,000 - $49,999 | 20% |
| $1,000 - $4,999 | 25% |
| Under $1,000 | 30% |
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Over 1 Year Old* | 40% |