Managing claims, prioritizing accounts, unpaid invoices, and bad debt are commonalities users experience in telecom billing and collections. Moreover, customers are prone to getting confused with the collection process, language barriers, and identity theft, which causes discrepancies in telecom collections. High churn rates, account closures, fraudulent accounts, and customer retention issues are some of the abnormalities that can occur in telecom billing and collections when unpaid invoices are left unchecked, resulting in bad debt. Such uncertainties can severely impact the financial health of telecom companies and businesses worldwide as cash flows get restricted with time due to delayed payments, which leads to bankruptcy and bad debt in telecom billing and collection.
With CollectCo’s automated user dashboard, manage your telecom collections with ease and results.
Get real-time insights and live recovery updates to ensure timely actions and proactive telecom collection solutions.
Save time and resources with CollectCo’s batch batch claim processing for better cash flow and telecom collections.
We prioritize our telecom collections user experience through customer-focused integrations like QuickBooks and NetSuite.
With our automated workflow, we provide responsive services to ensure positive customer relations.
CollectCo ensures our users have more control over their telecom collections to maximize recovery rates.
We ensure early interventions for telecom collections to save time and offer better results.
Collect early with CollectCo’s early intervention efforts to ensure timely telecom collections.
Let Collecto integrate your brand through first-party collections to instill customer trust and confidence.
Faster telecom collections that provide maximum recoveries with efficient ROI and minimum losses
Handle your telecom collections with responsive approaches and easy debt resolutions for successful claim disputes
Avail CollectCo’s first-party collections for increased revenue and better debt management in telecom collections at minimal costs.
Our Flat Fee plan mitigates the uncertainty of bad debt and unpredictable costs in telecom collections through its low cost per claim. This ensures streamlined telecom collections for enhanced cash flow management, leading to optimal revenue and profits in telecom collections. By opting for CollectCo’s flat fee plan, users can focus on their work without any hindrances and without worrying about unpaid invoices or high operational costs in telecom collections.
Get dedicated efforts on your quick to pay telecom collection accounts to immediately revive cashflow.
Stay worry-free with CollectCo’s Money Back Guaranteed Policy for financial security and optimal cash flows.
Our Flat Fee Plan is best suited for small businesses that handle many claims with relatively lower debt values.
Be on track towards efficient telecom billing and collections by keeping 100% of the telecom collections (3% fee deducted on credit card payments)
Acquire CollectCo’s industry-leading services for enhanced telecom collections at a low upfront cost.
The Contingency Plan is well suited for all your late-stage telecom collections that require extra effort. To ensure timely recoveries and mitigate bad debt, the Contingency Plan comes with assertive collections carried out by a team of skilled personnel to deliver telecom collections at an optimal space. Integrated with responsive customer support and competitive prices, the Contingency Plan ensures transparency throughout their telecom collection process.
Manage late-stage telecom collections with enhanced debt management and efficient recovery solutions.
Pay only for the telecom collections we recover thanks to CollectCo’s No Recovery – No Charge policy.
The Contingency Plan has been carefully formulated to facilitate telecom billing businesses that deal with a lower number of high-value claims.
Experience optimal telecom collections with CollectCo’s industry-leading strategies by paying a competitive percentage on each claim.
In case of any uncollected telecom collections in Phase 1, avail discounts when rolling over to Phase 2.
When outsourced to a competent telecom collection agency such as CollectCo, users can save time and resources while maintaining compliance regulation, customer satisfaction, timely telecom collections, and well-formulated negotiations that lead to favorable settlements.
With interest rates and inflation at an all-time high, it can be challenging for customers to keep track of their telecom billings. Other reasons for unpaid invoices may include payment disputes, billing errors, technical payment errors, etc.
Telecom debt collectors must stay current with the laws and regulations governing telecom collections, such as the Fair Debt Collection Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA), and many more. Telecom Collection Agencies must train their agents in all relevant regulations and laws for optimal and fair telecom collections.
If telecom invoices are not paid, customers may be subjected to service disconnection, which can negatively impact their credit scores, legal action, and regular contact with telecom collection agencies.
Under such circumstances, telecom collectors should cease collection efforts and regulate further proceedings due to bankruptcy laws and the relevant authorities.
Refund Guarantee for Fixed-Fee Services
Where the Client utilizes the Fixed Fee Collection services in accordance with the Terms and Conditions, the Agency provides the Client with a refund guarantee (“Guarantee“). Under the terms of this Guarantee, the Client will receive a refund of the total purchase price paid for the Fixed Fee Collection services (as specified in the Client Intake), less any amounts remitted from recovered funds, if applicable. The Guarantee is subject to the following terms:
1. Client Warranties, Representations and Placement of Accounts:
1.1. Client warrants and represents the accuracy of the accounts placed for Fixed Fee Collection. This includes, but is not limited to, Account holder’s full name, last known address, last known telephone number, account number, exact last payment date, exact date of delinquency, the exact principal balance, and the applicable interest rate(s), if any,
1.2. The maximum extent of delinquency on any Account, in no event, shall exceed six (6) months for Accounts being placed in Fixed Fee Collection,
1.3. Client warrants that the Accounts submitted are not currently subject to legal, regulatory proceedings, or audits, in any legal proceeding or government investigation at the state, federal, or local level, related to matters such as bankruptcy, insolvency, trusteeship, or receivership. Furthermore, the Client warrants that the placement of any Accounts will not be in breach of any applicable federal, state, or local laws and regulations or any contractual obligations it may have with any third-party, and
1.4. All Accounts placed with the Agency must be in United States Dollars (US$), and Client shall be solely responsible for any fluctuations in forex rates and informing the Agency of such variations. Client shall indemnify and hold harmless the Agency on any claim or dispute by an Accountholder, resulting from variation in amounts due to a fluctuation in forex rates.
2. Minimum Balance:
Any Account placed with the Agency shall not have a principal balance of less than US$100.
3. Exclusions of Guarantee:
The Guarantee provided for herein shall not be applicable if:
3.1. The Guarantee shall not apply where 5% or more of the Accounts, placed with the Agency for Fixed-Fee Services, result in disputes from Accountholders, email bounce backs, and other issues on deliverability, or any information provided is found to be inaccurate, or
3.2. If the services provided under these Terms and Conditions are terminated by either Party.
4. Account Closure on Letter Undeliverability and Returns:
4.1. Where a collection letter sent to an Accountholder returns or is undeliverable for any reason, the Agency may close the Account at its sole discretion.
4.2. Where an Account is closed under Clause 4.1, the Agency shall only make further efforts if the Client re-engages the Agency’s Fixed Fee Services on those Account(s) at the then-applicable rates.
5. Refund:
If we (the Agency) can’t collect enough money on your accounts to meet our guarantee, we’ll refund you (the Client) the difference between what you paid us and what we were able to collect.
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 20% |
| $5,000 - $49,999 | 25% |
| $1,000 - $4,999 | 35% |
| Under $1,000 | 50% |
| International (Cross-border) | 35% |
| Legal (Pre-authorized) | 50% |
| Out of Business | 50% |
| Judgements | 50% |
| Over 1 Year Old* | 50% |
Applies to All Consumers (B2C) Accounts
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Claim Value | Rates |
|---|---|
| $50,000+ | 15% |
| $5,000 - $49,999 | 20% |
| $1,000 - $4,999 | 25% |
| Under $1,000 | 30% |
| International (Cross-border) | 30% |
| Legal (Pre-authorized) | 40% |
| Out of Business | 40% |
| Judgements | 40% |
| Over 1 Year Old* | 40% |